Job Vacancy for Associate Account Strategist (Croatian), Global Customer Experience

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, troubleshooting assistance, and performance consultations.
You persistently explore and uncover the business needs of Google's SMB (small- to medium-sized business) clients and understand how our range of product offerings can grow their business.

As an Associate Account Strategist at Google, you’ll work with a wide variety of Small- and Medium-sized Business (SMB) advertisers delivering the optimal advertising solution for each customer. Your entrepreneurial drive and expert product knowledge will enable SMB advertisers to expand their businesses with Google's latest advertising products and solutions. To our customers, you are the face of Google. You listen to our customers’ needs, understand the details of individual campaigns, resolve their questions and explore and uncover business opportunities. You partner with a highly engaged team and bring creativity to grow and transform the business. Work is done in a structured environment, which emphasizes productivity, quality and Customer Satisfaction (CSAT) targets.

The Google Business Associate Program: Supplementing your core role, you will participate in a two year developmental program which offers world-class training, equipping you with the business, analytical and leadership skills needed to be successful at Google. You’ll work with a wide variety of SMB advertisers, developing a strong network within the Google community and a deep understanding of our products and customers - the real foundation of Google.

Responsibilities

• Prioritize and deliver outstanding customer service experience to Google's advertisers, publishers, and/or users.
• Manage customer inquiries by phone, e-mail, and/or live chat.
• Collaborate with Specialists, Engineers, and Product team members on new feature development.
• Implement creative ways to improve our customer relationships.
• Provide strategic and consultative advice and help solve technical issues by working with a large number of businesses from the market.

Minimum qualifications

• BA/BS degree or equivalent practical experience.
• Experience in common business applications (e.g., spreadsheet and presentation software).
• Ability to speak and write Croatian and English fluently and idiomatically.

Preferred qualifications

• Experience or internships in sales, customer service, account management, marketing or consulting.
• Demonstrated experience troubleshooting or resolving customers queries.
• Demonstrated capacity to lead and/or motivate others around you.
• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
• Excellent written and verbal communication skills in English and in the language you would support.

Area
When our millions of advertisers and publishers are happy, so are we! Our team of entrepreneurial, enthusiastic and client-focused team members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of small- and medium-sized businesses. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. Together, we create and implement business plans broadly for every type of small business.

Job details
Team or role: Sales & Account Management
Job type: Full-time
Last updated: May 18, 2016
Job location(s): Dublin, Ireland

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